Our customer deposited a check without endorsing it. We accepted it and sent it through the check processing system. The drawer of the check has called and said he wants his money back from us because the check wasn’t endorsed. Now what?
Our bank’s commercial customer does remote deposit capture. The customer recently made an error when it encoded the amount of the check, encoding it for an amount that was greater than it should have been. The drawer’s bank has now contacted us to recoup the overage. What is this covered by?
Our customer wrote a post-dated check and it got paid before its date. Don’t you think we should refund the customer?
How long does a customer have to notify their bank of a counterfeit check that has posted to their account?
Can a stop pay be placed on a cashiers check?
In order to make sure the Originator doesn't continue to debit the customer, we would need to place a stop payment on an item. We require stop-payment orders to be signed within 14 days of an oral notification in the instance of a preauthorized transfer. But since this scenario is for unauthorized transfers, would it be a violation to require the customer to sign the stop-payment order to prevent additional unauthorized ACH's from debiting their account? Would it be a violation to not obtain their signature and stop the transactions without it?
When you receive notice of a returned item and place a hold on the clients account are you required to provide the customer with a Hold Notice? Also, if the item ends up not being returned are you required to notify customer?
Is it “indorse” or “endorse” when we’re talking about checks?
We have a utility company that has had a couple of very stale dated check post to their account. Can these be returned to the Drawee bank as
"Stale Dated", after the midnight deadline? Just need confirmation.
Who is the payee on the check? Hanes Company or Mary Smith?
c/o Mary Smith
1234 Abc lane
New York, NY