Vendor Guru Q&A - Operations

Electronic Management of SAR Files

Latest Operations - Address Change Topics

CC Authorized User Request Address Change?

03/12/2017

Can a consumer credit card authorized user request an address change on behalf of the card holder? If yes, can they change the card holders legal address and mailing address? or just the mailing address. I cant find anything in writing anywhere.

Address Changes and Card Replacement

08/25/2008

Question: What are we required to do in addition to changing a customer's address and/or re-issuing a card?

Change of Address - Every Account?

07/07/2008

Is it necessary to get a change of address form for every account a sole owner has?

Good Address Change Procedures

08/04/2003

Our last Deposit Controls audit cited us for not following a good procedure for address changes. Our system produces a report that shows if anyone has accessed a customer's file. Employees are also required to fill out a form any time they make a change to the customer's file. To your knowledge, are we required to have a customer sign a form to show that any of their info was changed? If so, do they sign for address changes only or should they sign for any type of change (address, phone, employment...maybe date of birth or Social) to their Customer Information file?

Address Change for CRA and HMDA Data

03/18/2002

by Mary Beth Guard, BOL Guru

Notification for New Monthly Fee (Checking Acct.)

01/13/2019

We are making changes to a checking account that we offer, we are going to implement a monthly fee. Because this will negatively impact our members, don't we have to notify them and how much time do we need to provide before making the change?

Can a minor have an IRA?

01/13/2019

Can a minor open and fund an IRA?

Should you permit box access before or after hours?

01/13/2019

Can we allow a renter to enter a box before or after our posted lobby hours?

Deposits On Mobile Device Covered Under Reg CC?

01/13/2019

Are deposits made on a mobile device covered under Regulation CC? If not, is it safe to say we can hold as long as we like?

Bank Employee Delivered $10k in Cash (BSA/CTR)

01/13/2019

A bank employee (not our courier) delivered over $10k in cash to a bank customer. Do we have to identify the bank employee personally or can we say Armored Car (FI)?

Latest Operations - Address Change Topics

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