Can a consumer credit card authorized user request an address change on behalf of the card holder? If yes, can they change the card holders legal address and mailing address? or just the mailing address. I cant find anything in writing anywhere.
Is it necessary to get a change of address form for every account a sole owner has?
Our last Deposit Controls audit cited us for not following a good procedure for address changes. Our system produces a report that shows if anyone has accessed a customer's file. Employees are also required to fill out a form any time they make a change to the customer's file. To your knowledge, are we required to have a customer sign a form to show that any of their info was changed? If so, do they sign for address changes only or should they sign for any type of change (address, phone, employment...maybe date of birth or Social) to their Customer Information file?