Most Popular Operations Content
Reg E and mobile payments
12/01/2024
Our customer received a call telling them their CashApp account was compromised, and they needed to verify the password. After they did this there were several authorized CashApp transactions. Can we tell the customer they have to resolve the issue with CashApp?
Must I file a SAR on our cannabis customer?
12/01/2024
Must we file a SAR on a cannabis customer even if nothing suspicious is going on?
Responsibility for payment of counterfeit check
12/01/2024
If we have a business customer that notified us that a check cashed against their account was "altered" and that check was determined to be a counterfeit, but the signature on the check reasonably matches the signature of the authorized signer (almost exactly), would we still be liable to credit our customer for the counterfeited check?
Types of document backlogs
12/01/2024
What are two common types of document backlogs in banking?
Charging NSF fee when returning ACH item
11/24/2024
We have a savings account with an ACH that we are returning NSF. Can we charge the NSF fee if the ACH would have overdrawn the account?