Vendor Guru Q&A - Operations

Electronic Management of SAR Files

Watch out for This When Filing a Regulation E Claim

Latest Operations - Audit Topics

Avoid UDAAP in advertising

11/17/2019

What is your opinion of offering a checking account that offers add-on third party benefits as a feature of the account? Customers are only able to obtain the add-on services if they buy the account and pay the service charge disclosed for this product.

Reputation risk and UDAAP

11/03/2019

Does UDAAP apply to just consumers, or all customers?

Aggregated transactions versus Multiple transactions on a CTR

11/03/2019

When do we check aggregated or multiple transactions?

Item #2 on the SAR

11/03/2019

What is a note to FinCEN?

Written statements and unauthorized ACH debits

11/03/2019

When can we require a customer to provide a WSUD?

Do we file on every cyber event? A SAR?

10/27/2019

What must be in a mandatory or voluntary cybercrime filing?

Payroll checks ineligible for ACH conversion

10/27/2019

A “big box store” converted a payroll check drawn on our business customer’s account into an ACH POP entry. Our customer didn’t authorize the conversion, and he’s going ballistic. Can we return this entry?

FBI, DEA….who can get supporting documentation?

10/20/2019

Who can receive supporting documentation?

Private ATM withdrawals on CTRs

10/20/2019

If we have a customer have a private ATM withdrawal put them over $10,000 do we complete a CTR?

Can cashier’s checks be converted to ACH?

10/20/2019

We paid an ARC entry that was created from our cashier’s check. We’re concerned the original check might also be presented. Can we stop payment on the check?

Latest Operations - Audit Topics

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