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Vendor Guru Q&A - Operations

Challenges of manual back-office workflows for payments

Drawbacks of legacy payment processing systems

Benefits of payment and check processing interoperability

Branch transformation and ensuring your branch is a true retail destination

Aging infrastructure and siloed platforms across in-branch and remote payment channels cause friction, surging costs and poor user experiences

Common causes of exceptions

Automatically generated document placeholders

Desktop imaging

Gaining additional context with exception comments

Causes of missing documents

Latest Operations - Audit Topics

Are we required to put a lender’s NMLS ID # on ads?

03/26/2023

Must a lender’s NMLS ID # be included in advertisements?

What is a “repayment” to an IRA?

03/23/2023

Yes, there are certain situations like qualified reservists and disaster relief when an IRA can be repaid to the plan. ------------------------- Learn more about Deborah Crawford’s <a href=”https://www.bollearningconnect.com/ira0423”> IRA Operations Update 2023 </a> webinar.

How can I make Marketing follow compliance rules?

03/19/2023

Being in Compliance, I feel like I’m always at odds with the Marketing department. How can I get them to understand how important the rules are?

Reg E and buyer’s remorse

03/12/2023

If a consumer purchased tires and later claimed they were defective and they filed a Reg E claim, but refused to go back to the merchant, can we deny his claim?

What’s this I hear of a new FDIC digital sign for FDIC membership!?

03/12/2023

I’ve heard rumors of a new FDIC digital sign requirement for “Member FDIC”. What is that all about?

Small Business data reporting and the impact to your fair lending program

03/12/2023

Do you know how Section 1071 Small Data collection will affect your fair lending program?

We have not done any amendments, what do we do?

03/12/2023

What is the age of majority for an eligible beneficiary who is a minor?

Appraisal Bias and the risk to your fair lending program

03/05/2023

How can appraisal bias effect my fair lending program? We use a third-party

What are some of the biggest landmines in lending advertisements?

03/05/2023

What are some of the biggest landmines in lending advertisements?

A Reg E claims 1st question

02/26/2023

What is our obligation under Reg E if a spouse on an account wants to file disputes for charges incurred by the other spouse on the account?

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A recent investigative report from a newspaper in Sarasota, Florida highlighted the many reasons why banks fail, and they cite unethical lending practices, employee greed and dishonesty as a few of the culprits.

Occupational Fraud Hurts the Banking Industry Most

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Most Popular Operations Content

Are we required to put a lender’s NMLS ID # on ads?

03/26/2023

Must a lender’s NMLS ID # be included in advertisements?

What is a “repayment” to an IRA?

03/23/2023

Yes, there are certain situations like qualified reservists and disaster relief when an IRA can be repaid to the plan. ------------------------- Learn more about Deborah Crawford’s <a href=”https://www.bollearningconnect.com/ira0423”> IRA Operations Update 2023 </a> webinar.

Challenges of manual back-office workflows for payments

03/19/2023

What are some challenges of relying on manual back-office workflows?

How can I make Marketing follow compliance rules?

03/19/2023

Being in Compliance, I feel like I’m always at odds with the Marketing department. How can I get them to understand how important the rules are?

Extending repeatedly overdrawn status

03/12/2023

If a depositor who was repeatedly overdrawn continues to be repeatedly overdrawn during the six months they are subject to the repeated overdrafts exception hold rule, can we extend their repeatedly overdrawn status?

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