Vendor Guru Q&A - Operations

Electronic Management of SAR Files

Latest Operations - Identity Theft Topics

CFPB & FTC to Increase Collections Protections for Servicemembers

05/05/2019

How are the CFPB and FTC protecting military consumers from first-party debt collection?

CFPB Debt Collection Plan Doesn't Spare Banks

04/28/2019

On October 17, 2018, the CFPB announced that it plans to issue a Notice of Proposed Rulemaking (NPRM) for the Fair Debt Collection Practices Act (FDCPA) this spring; the NPRM will likely have a dramatic impact on collection practices for debt collectors. But, what affect, if any, will it have on first-party creditors? What other regulatory concerns related to debt collection should my bank be aware of?

How expensive is a BSA mistake?

04/21/2019

Can a BSA violation cost $528,000,000?

Misleading Collection Scripts Cost Financial Institution $28.5 Million

04/21/2019

In its $28.5 million settlement with Navy Federal Credit Union (NFCU), the Consumer Financial Protection Bureau (CFPB) stated that NFCU's collection letters contained material misrepresentations – or unfair or deceptive abusive acts or practices – that were likely to mislead consumers; how did NFCU's templates violate UDAAP?

Misleading Collection Scripts Cost Financial Institution $28.5 Million

04/14/2019

Reputation risk and BSA compliance failures

04/14/2019

What’s a “Deferred Prosecution Agreement” (DPA)?

Can you bank a “marijuana-related business”?

04/07/2019

What did the Department of Justice issue on January 4, 2018, that impacted banking marijuana-related businesses?

Standards for effective AML transaction testing

03/31/2019

What happens when a “BTT” is identified an a BSA exam?

314(a) and Beneficial Ownership rules

03/24/2019

Do 314(a) expectations apply to Beneficial Ownership rules?

Elder financial exploitation: a growing problem

02/24/2019

Why is elder financial exploitation growing so fast?

Premium Content View All

OCC Reports Banks Fail to Manage AML Risks

by Teri Wesley

A How-To Guide for Fighting Fraud

Businesses and organizations are required to implement a written identity theft prevention program designed to detect the "red flags" of identity theft in their day-to-day operations, take steps to

Investigating a non-Reg E claim

10/13/2019

If a customer places an order online, but never receives their merchandise, do we have to investigate?

3 SARs a year

10/13/2019

How many SARs should I file a year on continuing activity?

Duplicate refund on a debit card dispute

10/13/2019

A merchant refunded a customer after we closed our investigation. Are we out the money?

Reg E and ACH RCK entries

10/13/2019

One of our consumer customers overdrew her account and we returned the check unpaid. The payee converted it to a re-presented check (RCK) ACH entry that we paid. Our customer claims the ACH entry wasn’t authorized. Should we handle her claim as a Regulation E error claim?

General ledger numbers on CTRs?

10/13/2019

Do you put your bank’s general ledger account number on a CTR?

Latest Operations - Identity Theft Topics

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