Most Popular Operations Content
Signature Card Form
10/24/2021
What is a signature card form?
Checkbooks for ‘tweens?
10/24/2021
Our state law permits minors to open bank accounts. Do we have to allow a twelve-year-old to open a checking account?
Affidavit of Forged Endorsement Claim (LNB
10/24/2021
Our business customer (#1) wrote a check to another business (#2) for services rendered. #2 claims that they never received the funds and #1 filed an affidavit of forged endorsement with us. The claim was sent to a large nationwide bank (LNB) where the check was negotiated, in a town located in the same state as #2. The account was opened at LNB using the same established address as #2. We don't know when or if this particular check was part of opening funds. LNB denied our claim due to the established account using #2's business identity. Evidence from LNB indicates the account was overdrawn at some point and then closed by LNB. Do we have the right to then chargeback the funds to our Customer #1; or is LNB required to refund the funds to our bank, based on the claim of forged endorsement by our customer #1?
Entering Customer's Safe Deposit Box- Dual Control
10/24/2021
Is a banker allowed to enter a customer's safe deposit box under true dual control to remove contents and send to the customer with their written request to do so? In this case, the customer is disabled. Our contract indicates it is a single individual's box, but at some point, additional signers were added to the agreement/card. Ownership did not change on the contract to joint. Or shall the bank act as we would in an escheat process, accessing in dual control, documenting contents, and releasing the contents to the State (Colorado)?
Exception Management and Customer Service
10/17/2021
What impact, if any, does exception management have on a bank’s customer service?
