Why do we have to investigate all Reg E EFT claims?
Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?
When Reg E does apply, what kind of requirements can we place on the customer? Can we require that they file a police report or prove they have attempted contact with the merchant first?
Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?
How can we shorten the time limits in regards to a customer reporting a problem in for Reg E? Our card agreement requires provisional credit in five business days, so we want the customer to be forced to notify us sooner.
If a customer places an order online, but never receives their merchandise, do we have to investigate?
Since MasterCard’s Zero Liability covers ATM withdrawals and PIN transactions. It is even worth investigating Reg E claims since we are always on the hook?
If a cardholder who is under contract with a merchant and that merchant feels that they are still entitled to those funds, can they force through a charge on a closed or hot-carded debit card?
Per Reg E we require a written claim form and promptly investigate all claims when that form is received.
Our brand of debit card allows us to deny a claim due to negligence.