We had a problem with debit card claims so we modified our deposit agreement. If they don’t cooperate in the claim process, we can deny it. Problem solved!
Regulation E states the investigation of a dispute must be completed within 10 business days if written notice is given, but can take as long as 45 days if oral notice is given. If a customer calls the bank to report a disputed charge on their account related to their debit card on a Monday, comes in person to sign the dispute affidavit on Wednesday in order to receive provisional credit, is the investigation to be completed 45 calendar days from Monday or 10 business days from Wednesday?
Why do we have to investigate all Reg E EFT claims?
When Reg E does apply, what kind of requirements can we place on the customer? Can we require that they file a police report or prove they have attempted contact with the merchant first?
How can we shorten the time limits in regard to a customer reporting a problem in for Reg E? Our card agreement requires provisional credit in five business days, so we want the customer to be forced to notify us sooner.
If VISA requires a customer letter to file a chargeback for an unauthorized and we do not receive it, can we deny the cardholder’s claim?
If a customer places an order online, but never receives their merchandise, do we have to investigate?
We closed our investigation when we received credit from Mastercard after filing our chargeback. Later the merchant provided information showing that our customer performed the transaction and took the money back. Can we debit the customer’s account?
Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?
Can we require that a cardholder contact the merchant before opening a claim?