Most Popular Operations Content
When DOESN’T Zero Liability apply?
10/13/2019
Since MasterCard’s Zero Liability covers ATM withdrawals and PIN transactions. It is even worth investigating Reg E claims since we are always on the hook?
Investigating a non-Reg E claim
10/13/2019
If a customer places an order online, but never receives their merchandise, do we have to investigate?
3 SARs a year
10/13/2019
How many SARs should I file a year on continuing activity?
Duplicate refund on a debit card dispute
10/13/2019
A merchant refunded a customer after we closed our investigation. Are we out the money?
Reg E and ACH RCK entries
10/13/2019
One of our consumer customers overdrew her account and we returned the check unpaid. The payee converted it to a re-presented check (RCK) ACH entry that we paid. Our customer claims the ACH entry wasn’t authorized. Should we handle her claim as a Regulation E error claim?
