12/22/2024
With high interest rates, we've seen a fluctuation in APYs on our CD products due to our rate sheet and advertisements being static, but the APY can differ depending on the opening amount and date opened, causing a discrepancy from what's posted. Is it sufficient to disclose that the APY is subject to change based on [X] factors?
09/29/2024
I am working on a Reg E dispute where a customer insists, he did not make a transfer on Western Union, and it is fraudulent. Western Union denied the chargeback and sent thetransaction to me which has all of customer's information as sender, including name, email address, home address, and phone number, and they state it was authorized...The only thing I see as "off" is the IP address is out of state.
Can I revoke provisional and deny the claim based on this proof from Western Union or not, since customer insists he did not do it?
10/03/2021
If we have a customer file an untimely debit card dispute on an unauthorized card transaction are we required, under Reg E, to refund overdraft fees that occurred after the 60 day period?
08/30/2020
I have someone that entered their debit card for Apple purchases. They are claiming that they only authorized a few transactions and the rest are fraudulent (even though there are "authorized" transactions in the middle of the "unauthorized" transactions). Is this customer covered under Regulation E? They are claiming these charges started back in January 2020.
08/25/2019
What avenues of recovery are there for an issuing bank where their customer is killed abroad, and fraudulent transactions are made by the perpetrator after the killing and subsequent theft? The killing occurred 26 days ago, and the transactions occurred the day of the killing and the following day.To make matters worse, the card used was a MasterCard debit card, and the perpetrator somehow obtained access to the PIN.
04/21/2019
We have a question on garnishment/levies. If we receive one do we need to verify they do not have other accounts with the bank or does it go strictly off the account number in question? We have a trust department, wealth management area, etc.
01/20/2019
How do I title an account in this situation, mother is in nursing home, daughter is Representative Payee for Social Security and has POA. Also, how do I have the daughter sign the signature card?
12/16/2018
In regards to fraudulent debit card charges, the bank I work at in California requires our customers to try to get the money back (even though it's fraud) before they will file the claim. From working at other banks, it was always my understanding that when it's a fraudulent charge, we file the claim and the customers do not have to try to get any money back. Are we in violation by requiring them to contact the stores/vendors to try to get money back? We haven't come across any situations where the vendor can even bring up the charge since it's not in our customer's name and we don't have any order number or anything.
08/26/2018
What is the escheatment period for a dormant share IRA with a CU?
Say a member share account is dormant and member is under 59 1/2 with an IRA attached to the share. When should this account been sent to the state?
11/12/2017
If a bank completes its investigation and sends the consumer a final letter stating the claim has been closed and the provisional credit is now the final credit, but later determines that the consumer is actually liable for the transaction, can the bank change it's mind and send a provisional credit reversal letter and debit the consumer's account, as long as it's within the time limits set by Reg E?
For an example, the final letter is sent on day 35 closing the claim. Five days later, additional information is discovered that shows the consumer is responsible. So on day 41, from the date of notice, the bank reopens the claim and sends a new letter to the consumer to reverse the provisional credit.