02/21/2021
We had a problem with debit card claims so we modified our deposit agreement. If they don’t cooperate in the claim process, we can deny it. Problem solved!
12/06/2020
If our EFT Disclosure specifies that we will provide at least 21 days advance notice of a change in terms and our account Terms and Conditions that we provided to all deposit account customers states that we will provide at least 30 days notification of any change in terms, which one applies?
12/06/2020
Since credit limit is not one of the terms that is required to be disclosed, if we decrease the credit limit on a consumer’s credit line, do we need to provide a change in terms notification?
11/29/2020
Are we required to send customers a change in terms notification if we close or relocate some of our ATMs?
11/29/2020
How does UDAAP impact change in terms notification requirements?
11/22/2020
Do we have to tell customers why we are making the change to their account when we notify them of the change in terms?
11/15/2020
Is it possible to provide notice to our customers of a change in the terms of our deposit product line by posting the new account disclosure on our website? We currently have our existing account disclosures available on the bank’s website.
09/13/2020
What is the “one-click away” rule for electronic advertisements?
08/23/2020
I have a customer who is submitting a dispute for services not as described. After filing all the information, we have received a response that it is past the allowable network time frames for this dispute. Are we required to give the customer credit for this transaction?
05/03/2020
What are current CFPB Regulatory Initiatives?
