09/20/2015
We have a customer who has informed us of a fraudulent check that has cleared his account. He let us know in five days, well after the midnight deadline the day after the check cleared but a reasonable time frame and within our account agreement. Is there a different time frame between consumer and commercial accounts?
06/14/2015
Our bank returned a check for forgery on 02/13/15 after the customer notified us in February and signed an affidavit of forgery on 02/07/15 that was processed on 12/31/14. The check has been returned to our bank as a late return. What is the amount of time allowed on a return for forgery and is this a late return?
01/26/2015
I have a customer who had a check clear in December 2013 and the payee is claiming they did not receive it. I've sent a SOR (source of receipt) through FED to find where the check was negotiated, but what other options do I have in regards to returning the check?
01/12/2015
How long does a bank have to return a bogus check to another bank?
11/03/2014
Can you put a ACH stop payment on an item that is already in pending?
10/06/2014
Can a business owner deposit checks payable to himself to his business account. In other words, a check payable to John Smith deposited to his corporate account, Bathrooms Inc. John is an owner and authorized signer on the business account.
09/15/2014
My question is concerning Stop Payments. The UCC states stops last for 6 months then expire. However my bank keeps stops on, whether ACH or paper, indefinitely. In other words they never fall off the system unless they are deleted by back office. Is this within the guidelines of the UCC and aren't we denying ourselves income by not having the 6 month expire date? Do you know if there is away to send a notice 10 days before the 6 month expire day to the customer for renewal? Our bank is in Clearwater Florida.
09/15/2014
A check payable to 2 individuals - Payable as "and". One person forged the endorsement of the other. How much are we liable to reimburse the person that did not sign, Half of the amount since it was payable as "and"or the full amount of the check?
08/18/2014
What is the liability for the bank if accepting a post dated check for deposit? The check is post dated 34 days. We know the funds are available in the drawer's account.
05/26/2014
Is there any course of action the Bank can take to help a customer who notified us 6 months after 3 fraudulent checks totaling over $2400 were debited from their account?