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Protecting Customers from Themselves

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We have a customer that is falling for the "publishers clearing house, you won a million dollars" scam and is wanting to send these people $15,000. We have tried to explain to her that it is not real, and she just gets agitated. We talked her out of getting a cashier's check but now the customer has written the scammer a personal check for $15,000. Do we as a bank have a right to place stop payment on this? Can or should we get the police involved? Is there anything to stop this lady from being taken advantage of?

If there is a joint owner, you can contact the joint owner. You can ask adult protective services to perform a wellness check. You can close the account. You cannot refuse to honor a properly payable check.

First published on 03/24/2024

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