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Resolving exceptions

What is involved with “resolving” an exception?

The steps of resolving an exception may vary depending on the exception in question and the financial institution’s processes and technology. For example, resolving a missing credit document exception could involve collecting the document from a customer, scanning it into electronic format, and indexing the digital file.

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Alogent provides proven, end-to-end check payment processing, digital, online, and mobile banking, and enterprise content and information management platforms to financial institutions. Our unique approach spans the complete transaction ecosystem —capturing and digitizing transaction data, exception tracking, and automating entire transaction and loan management workflows so that information is available across the enterprise.

First published on 02/18/2024

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