Customer negligence is not a reason to deny a claim under Reg E. It sounds like you have already identified the next course of action. A debit card is a privilege , not a right.
Unauthorized Charges on DC-Revoking Privileges
So, we have a customer that continues to have unauthorized charges on their debit card. We believe that someone in her house is doing these charges, but have no proof. Other than revoking her debit card privileges, is there anything else we can do? We cannot deny her disputes just because we believe someone in her house is doing them, right?
First published on 08/16/2020