Handling Reg E claims on older transactions

Answered by:

Question:

If an EFT claim is made long after the statement is sent showing the transaction, the rules of investigation don't apply. So why do we investigate any of these claims?

Answer:

You are correct that the investigation steps need not be followed, but the liability rules still apply, so you need to investigate to determine if it was unauthorized or valid. During the webinar we’ll discuss what can, should, and need not be done in these cases.
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Learn more about Andy Zavonia’s webinar
Reg E Claims: Compliance Balancing Act