Are there any regulations or guidelines for reducing the hours a branch can stay open?
Now that banks can participate in lotteries, can we facilitate raffles unrelated to the bank for local service groups- post lobby posters or sell tickets for or be a sponsor, etc.?
Can we do an internal raffle (selling tickets for a chance to win a prize) to benefit a non-profit organization?
We have a “spin the wheel” promotion. To spin, a customer must donate $1 that the bank donates to a charity. All the prize amounts on the wheel are more than $1 therefore all customers will get more than they donate. The amount won is then sent to the customer via our e-wallet app. We set a certain number of spins and it is done on a first-come-first-served basis.
When are the inflation-adjustment changes to Regulation CC effective?
Why can't we hold a customer or member liable for having the PIN with the card?
Can a trust be the sole owner of a business like a sole proprietor?
We have an opportunity to place one of our ATMs at a Mall location in Nebraska. Currently we do not have any branch locations in Nebraska. I was trying to find any information on whether or not that is acceptable. I don’t know if by regulatory prohibitions we are unable to place an ATM in Nebraska without a branch in Nebraska? I don’t know if limited service branch makes any differences either but I thought I would ask if it is a possibility.
If you have any guidance on where I could find information about this topic I would appreciate it.
Does anyone have any suggestions for putting together a policy on how to handle customers using cell phones to take photos or record interactions within a branch?
What might happen if we don't have a system to track complaint resolutions?