What is the most common way that banks record or log complaints and inquiries to have available when the examiners come in looking to see what we have?
Are there any regulations or guidelines for reducing the hours a branch can stay open?
Now that banks can participate in lotteries, can we facilitate raffles unrelated to the bank for local service groups- post lobby posters or sell tickets for or be a sponsor, etc.?
Can we do an internal raffle (selling tickets for a chance to win a prize) to benefit a non-profit organization?
We have a “spin the wheel” promotion. To spin, a customer must donate $1 that the bank donates to a charity. All the prize amounts on the wheel are more than $1 therefore all customers will get more than they donate. The amount won is then sent to the customer via our e-wallet app. We set a certain number of spins and it is done on a first-come-first-served basis.
When are the inflation-adjustment changes to Regulation CC effective?
Why can't we hold a customer or member liable for having the PIN with the card?
Can a trust be the sole owner of a business like a sole proprietor?
We have an opportunity to place one of our ATMs at a Mall location in Nebraska. Currently we do not have any branch locations in Nebraska. I was trying to find any information on whether or not that is acceptable. I don’t know if by regulatory prohibitions we are unable to place an ATM in Nebraska without a branch in Nebraska? I don’t know if limited service branch makes any differences either but I thought I would ask if it is a possibility.
If you have any guidance on where I could find information about this topic I would appreciate it.
Does anyone have any suggestions for putting together a policy on how to handle customers using cell phones to take photos or record interactions within a branch?