Can we require that a cardholder contact the merchant before opening a claim?
REG E- If provisional credit was provided to a customer and the merchant later credits the customer, is there a 5 business day window before provisional can be reversed?
Regulation E extends investigation time frames to 90 days for POS transactions. Where do eCommerce transactions fit? Are they under the 45 or 90 timelines for investigation?
Our advertising department wants to promote a checking account as better than free checking. The checking account would have a monthly service charge, with a list of benefits such as merchant discounts roadside assistance, travel discounts, free Internet banking and bill pay, etc. What Reg DD Section 1030.8 or UDAAP pitfalls might we encounter?
In the case of an unauthorized debit entry, does the bank have to give immediate credit to the customer?
We would like to start a campaign to encourage our Merchant Service customers to switch from paper statements to e-statements. First Data does not require anything other than an email from us once we have received the merchant's verbal approval. Does switching our merchants from paper to e-statements require we comply with the E-Sign Act?
Are non-fraud based disputes covered by Reg-E? For example, a consumer provides a merchant with his debit card and later changes his mind about the purchase.
A customer comes into a bank to report a disputed debit card or ACH transaction. Can we require our customer to try to work with the merchant/company before we have them sign the disputed transaction forms? Our network provider has a section on the form asking if the customer has attempted in good faith to resolve this dispute with the merchant, and if marked yes, they ask for details of the attempt to resolve. Also, at meetings they have recommended the customer try to resolve it with the merchant before filing through them.
Are banks permitted to charge a fee to customers or non customers to withdraw funds using their Visa debit card (inside the bank not by ATM)?
We have a cardholder who was flying home and advised the plane was full. An upgrade to first class was available for $69.00 for both passengers. He never received a receipt and never signed for the charge. He was charged $198.00. He called the airline and was offered a $100.00 voucher. He has no copies of receipt or that he received the voucher. Do we need to investigate this or is it between the merchant and cardholder?