06/02/2019
We have a consumer customer that received a fraud alert on his debit card for "Google Roblox" and he confirmed not his. It was hot carded and a new card was given to him. A week later another fraud alert was placed for "Google Supercell". He said ok to that transaction so card was released from warm status. A month later another fraud alert was placed for "Google Roblox" and he said fraud. After, a month he is claiming fraud on over 75 transaction on both Google Roblox and Supercell.
Does he have charge back rights for both or just Roblox?
01/27/2019
Regarding cash advances (aka manual cash disbursements), are banks required to offer this service just because they offer VISA debit cards?
10/14/2018
Since MasterCard’s Zero Liability covers ATM withdrawals and PIN transactions. It is even worth investigating Reg E claims since we are always on the hook?
10/07/2018
If a customer places an order online, but never receives their merchandise, do we have to investigate?
10/07/2018
If VISA requires a customer letter to file a chargeback for an unauthorized and we do not receive it, can we deny the cardholder’s claim?
09/30/2018
If a customer places an order online, but never receives their merchandise, do we have to investigate?
09/30/2018
Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?
09/23/2018
Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?
09/23/2018
Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?
09/16/2018
Can we require that a cardholder contact the merchant before opening a claim?
