Latest Compliance - Visa/MC Rules Topics

Fraud alert and error claim on debit card

06/02/2019

We have a consumer customer that received a fraud alert on his debit card for "Google Roblox" and he confirmed not his. It was hot carded and a new card was given to him. A week later another fraud alert was placed for "Google Supercell". He said ok to that transaction so card was released from warm status. A month later another fraud alert was placed for "Google Roblox" and he said fraud. After, a month he is claiming fraud on over 75 transaction on both Google Roblox and Supercell. Does he have charge back rights for both or just Roblox?

Manual Cash Disbursements (VISA Debit Cards)

01/27/2019

Regarding cash advances (aka manual cash disbursements), are banks required to offer this service just because they offer VISA debit cards?

When DOESN’T Zero Liability apply?

10/14/2018

Since MasterCard’s Zero Liability covers ATM withdrawals and PIN transactions. It is even worth investigating Reg E claims since we are always on the hook?

Investigating a non-Reg E claim

10/07/2018

If a customer places an order online, but never receives their merchandise, do we have to investigate?

Reg E dispute documentation

10/07/2018

If VISA requires a customer letter to file a chargeback for an unauthorized and we do not receive it, can we deny the cardholder’s claim?

Investigating a non-Reg E claim

09/30/2018

If a customer places an order online, but never receives their merchandise, do we have to investigate?

Business debit card disputes

09/30/2018

Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?

Business debit card disputes

09/23/2018

Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?

Debit Card Dispute Documentation

09/23/2018

Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?

VISA Merchant contact requirement

09/16/2018

Can we require that a cardholder contact the merchant before opening a claim?