Under the proposal can we use social media to contact a debtor?
Why can't we hold a customer or member liable for having the PIN with the card?
If an EFT claim is made long after the statement is sent showing the transaction, the rules of investigation don't apply. So why do we investigate any of these claims?
FFIEC Guidance on Privately Owned ATMs is ambiguous regarding registration and licensing requirements of Privately Owned ATMs and ATM Operators. Where can we locate specific guidance regarding licensing requirements by State/Parish/County for Privately Owned ATM Operators? We know what licenses are required by an entity to conduct business in general, however have not able to locate specific requirements for States other than those in the
North East for registering and licensing Privately Owned ATMs and ATM Operators.
We have an opportunity to place one of our ATMs at a Mall location in Nebraska. Currently we do not have any branch locations in Nebraska. I was trying to find any information on whether or not that is acceptable. I don’t know if by regulatory prohibitions we are unable to place an ATM in Nebraska without a branch in Nebraska? I don’t know if limited service branch makes any differences either but I thought I would ask if it is a possibility.
If you have any guidance on where I could find information about this topic I would appreciate it.
If we deactivate the card reader access to ATM area and make ATM unavailable for about a week, will it cause any violation on to regulation?
Our bank’s ATM is inside a building. Anyone who wants to access the ATM machine needs to get in the first door with access via a card. There is another door before you get to the bank’s lobby. There is a small area between the first door and second door. Recently we found a homeless person who gets in that area around midnight and sleeps there. Even worse thing is he urinates during the night and leaves unpleasant smell before leaving early in the morning. We are hoping the person will find a new place to stay if we temporarily shut it down.
If a business customer has a privately owned ATM in their business, are they considered an MSB?
Why can't we hold customers liable for carrying their PIN with their card?
Must we go through the formalities of an investigation and document what we’ve done such as paying provisional credit on claims that were made timely?
A customer had a charge out of his account six months ago. That’s old and means he has unlimited liability so we don’t have to investigate it. Is that right?