Why can't we hold a customer or member liable for having the PIN with the card?
For a REG E ATM Dispute we have a customer filing a claim for $700. She filed a police report and states she didn't know the individual. We have proof on video that she came into the bank with the individual in question. The customer isn't responding to our calls and we would like to know if we still need to give provisional credit and/or final credit if this this is the case.
A customer had a charge out of his account six months ago. That’s old and means he has unlimited liability so we don’t have to investigate it. Is that right?
Must we go through the formalities of an investigation and document what we’ve done such as paying provisional credit on claims that were made timely?
Why can't we hold customers liable for carrying their PIN with their card?
If we offer a prepaid account with overdraft coverage, can we activate the overdraft coverage when the account is opened?
Will error resolution requirements under the Prepaid Rule be like those for EFTs?
Are payroll card accounts affected by the Prepaid Rule?
Will we have to make our prepaid account agreements public?
Will we have to provide monthly statements for prepaid accounts?