For account opening, my bank requires a separate application, signature card, and Uniform Single-Party or Multi-Party Account Selection Notice. Is there a regulation/law/code that requires all of these to match?
While auditing, I noticed POD selection and information missing from an application; however, the beneficiary has been named [properly] on the selection notice. Do I need to have the customer complete a new application?
Why can't we hold customers liable for carrying their PIN with their card?
Must we go through the formalities of an investigation and document what we’ve done such as paying provisional credit on claims that were made timely?
A customer had a charge out of his account six months ago. That’s old and means he has unlimited liability so we don’t have to investigate it. Is that right?
Do we have to disclose the actual MAPR to all borrowers?
What is the industry's best practice for frequency in conducting surprise cash counts?
Wife applies for an auto loan by herself and is approved. Subsequent to signing the loan agreement, the husband wants to be added to the loan as a co-borrower in order to get on the title of the vehicle. No new application is taken and the creditworthiness of the husband is not verified. Is there a joint intent issue here?
How are we supposed to really get joint intent on telephone applications when we don’t know the applicants to know if that really is a spouse or parent wanting to be joint?
What is the deadline for filing the 2016 Third Party Sender ACH Audit Workbook and what are the ramifications for late filing or late submission?
What is a loan application?