If we update a customer's information (address) based on information they provided to the US Postal Service via the National Change of Address (NCOA) link, are we required to notify them of the change?
Does a POA have the authority to change the address on the customers account?
What documentation should be required for a customer address change?
I was at a seminar presented by Jack Holzknecht regarding implementing the new Identity Theft Red Flag and Address Reconcilement Rules. Do we need to monitor each and every address change or be able to sample a number of them and monitor that way?
Are there specific regulations on changing a customer's information such as their address and if so, where can I find them?
We have a customer that changes his address at least once a month, and he did it twice in one month this past time. What do you think he might be up to? Frequent address change requests are suspicious, but what do you think he could be trying to accomplish or hide?
For customer-initiated requests (auto debit setup, removal, name/address changes, due day changes, etc.), is there anything in the regs pertaining to follow-up letters that should be sent to the customer? Some banks send letters reiterating the request/changes made, whereas others don't.