09/01/2024
Can a bank offering VISA cash advances stop offering cash advance services?
07/04/2021
What are the risks of tellers selling money back and forth instead of buying and selling to the vault?
(Example.... teller 1 needs $2,000 in $100 bills and teller 2 has an extra $,2000 in their drawer. So teller 1 buys from teller 2 instead of buying from the vault.)
07/04/2021
What are the risks of tellers selling money back and forth instead of buying and selling to the vault?
(Example.... teller 1 needs $2,000 in $100 bills and teller 2 has an extra $,2000 in their drawer. So teller 1 buys from teller 2 instead of buying from the vault.)
12/27/2020
I am new to work in a bank and want to know if all banks verify the cashier's check the same way. If a non-customer walks into the bank and tries to cash a $180K cashier's check and asks for $5000 in cash and the remainder in a cashier's check, do I legally have to do this? And if they don't want to open an account do I have to cash it for them?
How do we know when a check is valid, or if it has been altered or when it isn't as I haven't been taught how to verify another bank's cashier check?
05/19/2019
Does anyone have any suggestions for putting together a policy on how to handle customers using cell phones to take photos or record interactions within a branch?
12/30/2018
What is the industry's best practice for frequency in conducting surprise cash counts?
11/25/2018
What gauge of steel is recommended for the under counter of the teller line?
09/30/2018
A customer was depositing a Not On Us check for $1500 into his checking account for $1200 and was supposed to receive $300 cash back from the transaction. The teller mistakenly keyed $1500 into the cash recycler and handed the cash directly to the customer. This is proven by video surveillance and the reporting tool from the cash recycler, which shows the denominations of the bills he received. The cash back totals $1500, is time stamped for when he is at the teller window and has the teller #. Is this sufficient proof so that the Bank can the bank legally debit his account for $1200? The customer has hung up on bank employees when we have attempted to contact him.
04/29/2018
It was recently brought to my attention some of our tellers have been assisting a commercial customer by carrying out bulk coin to the customer's car on change order days. Although I commend the tellers for going the extra mile, I view this as a security and liability risk. Is this gesture a common and acceptable practice?
08/21/2016
What might happen if we don't have a system to track complaint resolutions?