Would like to know how banks are handling instant issue cards and how they are handling segregation of duties. we due a card stock audit but we were told we need to have a better segregation of duties on who creates the card and who picks up the card

trying to stay away from log sheets etc

We currently have an instant issue program at our credit union but have not run into this. Is this being asked from a regulator stand point with regard to internal controls?

I doubt that your regulators would care much, but anyone doing an internal control audit would be very much in tune to the answers to those sorts of questions.

We haven't started this process.....yet. But I have already asked the segregation of duties question, too. We have discussed having the actual "printer" on a second person's desk. Spin it as a quality control check. Show your DL to the receptionist and she hands you the card, ticks it off of a list, etc.

How are you counting plastic without some report/list? Couldn't you use that for tracking the receiver of the card?

Just asking as we are still demo-ing and discussing.

We're up and running at two branches, hopefully going forward in another in a week or so. We have the card printers behind the teller line. This means that they are behind a locked door, segregated from those who could process an order, and on camera. The software prints a card sheet during the ordering process that the customer can take to the teller line to receive the card (usually escorted by the Personal Banker.) Works great so far, but we have not been through an audit yet. Before we started we conferred with our local external auditor and he gave us a lot of tips about issues to resolve before we went live. Plastic security and segregation of duties were at the top of the list.