Does anyone have statistics from the bank regulatory agencies that list the number of consumer complaints they have received. I remember from the ABA Conference in Nashville, the OCC held a breakout session on consumer complaints. I'm looking for recent statistics (if available). Thanks.

We are OTS regulated and the Western Region has a consumer affairs specialist/manager, etc. Every year she prepares a summary of the number and nature of consumer complaints received in her department. You could contact your regulator, find out who handles consumer affairs and they probably do the same thing.

Trent- Keep in mind that a handful of large credit card banks are responsible for a large percentage of the agencies' complaints.