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#20007 - 06/07/02 02:41 PM Consumer Complaint Volume
tsorbe Offline
Joined: Dec 2000
Posts: 55
Brookings, SD
Does anyone have statistics from the bank regulatory agencies that list the number of consumer complaints they have received. I remember from the ABA Conference in Nashville, the OCC held a breakout session on consumer complaints. I'm looking for recent statistics (if available). Thanks.
Trent Sorbe President First Community Financial, Inc. Brookings, SD

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General Discussion
#20008 - 06/07/02 11:45 PM Re: Consumer Complaint Volume
SJB Offline
Diamond Poster
Joined: Jun 2002
Posts: 1,210
We are OTS regulated and the Western Region has a consumer affairs specialist/manager, etc. Every year she prepares a summary of the number and nature of consumer complaints received in her department. You could contact your regulator, find out who handles consumer affairs and they probably do the same thing.
My opinions are not legal advice and are worth what you paid for them.

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#20009 - 06/08/02 01:44 PM Re: Consumer Complaint Volume
Richard Insley Offline
10K Club
Richard Insley
Joined: Oct 2000
Posts: 10,159
Toano, VA
Trent- Keep in mind that a handful of large credit card banks are responsible for a large percentage of the agencies' complaints.
...gone fishing.

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