I feel like I an looking for a needle in a haystack here but maybe someone can assist me.

I am looking at tightening controls when it comes to our customer's altered check claims when dealing with Bank's of first deposit. I am pretty sure that sometime during this year, maybe very end of last year, there was a lawsuit, or an enforcement action, against a Bank for constantly denying altered check claims while having weak KYC/CIP account opening protocols allowing fraudulent accounts to be opened to accept these checks. I remember reading it and thought I saved it as I wanted to address a bank that claims our altered check was a forged check so they are not liable. I remember it being one of the large banks.

If anyone knows what I am talking about and can point me in the right direction to either the case or enforcement action (or consent order) that would be very appreciated. Thanks in advance.

I don't know if there were any enforcement actions, I've seen a few lawsuits in the news: Citizens Bank required to pay a $9million penalty for failing to properly manage credit card disputes; Capital One- class action suit for failing to investigate and handle fraud claims and denying reimbursements; BOA - federal judge ordered them to stop automatically denying claims related to fraud in the employment development dept and reopen potentially tens of thousands of claims; Citibank - NY AG sued them for failing to protect and refusing to reimburse victims of fraud. - these are the ones I see pop up in an internet search. I thought I read something about USAA before as well but it didn't come up.

USAA CFPB Settlement

USAA failed to properly investigation debit card fraud claims and also failed to honor stop payment requests.

Thank you both. I came across the same but going to look deeper into the Capital One case.