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#400487 - 08/10/05 03:48 PM ODP & Teller notification
Anonymous
Unregistered

In working through the best practices for ODP, I'm a little unsure of the intended notification to customers procedure.
The guidance indicates that you must notify customers prior to a transaction being completed that will trigger their ODP so that the customer has the option to cancel the transaction. This must be done where "feasible"; I'm comfortable that at our ATM's (as mentioned in the guidance) is not feasible, and a notice will be posted at the ATM's. However at the teller lines and drive thru, must we give a specific notice to each customer at each transaction that is being requested which will prompt their account to go into overdraft?

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Operations Compliance
#400488 - 08/10/05 06:21 PM Re: ODP & Teller notification
Jim Offline
100 Club
Joined: May 2004
Posts: 127
New York State
We addressed that issue by saying that it was not possible and that the customer has to acknowledge some responsiblity to know what his/her balance is before they withdraw funds. There could be deposits for the account that the teller is not aware of.
Time will tell if we are right or wrong.

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