Just another issue to think on, bonus (suggested above) will be problematic in some states. Bonuses for hourly (non-exempt) employees must be spread out to cover a period for which they are given and a new overtime wage calculated and paid out for the period in question. This is a nightmare in HR and mentioned here just to caution anyone thinking about bonuses. It's not in every state but where it exists, it's a problem.

I don't completely agree with your monetary reward suggestion. This is their job!! They already get paid for this! If you decide to start rewarding employees for every aspect of their jobs, then where else will they start to slack off on.

In your example, the employees can not go negative, so why do them at all? I agree that positive reinforcement does work in some circumstances, but I don't think this is one.

Just my two cents!

I cringe at the thought of paying people a bonus for doing their job correctly. In my opinion, I am paying them a salary to do their job...I shouldn't have to pay extra when they do their job at 100%. A bonus should kick in when the employee goes above and beyond.

That said, I have used a reward program to better the performance of Tellers/PBs...but it was a no-errors = small payout (certainly not $10/account - I'd be paying hundreds of dollars to employees each week!) But another thing to factor in is tellers/PBs are typically low paid and $10 is a big deal...if your problem is with lenders, a $10 bonus will not convince them to change their ways.

Glad we're not the only bank struggling w/ this. What bothers me is that our account opening personnel get paid for each account opened but there are no consequences built into the program for not porperly opening the account.
I hate it when bad behavior is rewarded!

I think I've finally accepted the fact that we now pay employees to do their job that they're already being paid to do. But when it comes to compliance, I would have concerns because I think that suggests to an employee that they have an option to be compliant and get a bonus or not be compliant and don't get a bonus.

I share the same issue as Jerseygirl and I'm hoping that my bank will make some changes so that employees will not get their reward unless all the appropriate information is obtained, policies and procedures are follwed, etc. at account opening.