Answer:
You must decide what the rules will be. Can you stop the business from sharing logon credentials? Not really, but you can advise your business customers that they can have X number of logons for accounts. Perhaps you'll provide three or five, and charge extra for more, if that is what you want. That allows the business to limit who can access the information and and review who did what, based on the user logon information.
Do not for a minute think that if you place the entire burden on them, that they won't ask for money back or sue you to get their money back. The latter is more often seen in the news when it was a hacker, but you should give them the opportunity to secure their accounts. I recommend telling them in your Internet banking agreement of their responsibilities and their need to have controls in place.
Your ability to defend a suit if your customer's logon credentials get compromised will also be enhanced if you regularly educate your online business customers about the risks of spam, trojans and other malware, giving them readily-available real-life exammples of businesses in the news that have lost money through a lack of careful computing.
First published on BankersOnline.com 2/08/10
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