Banks with active and imaginative marketing departments can produce some great ideas, but some of the ideas can break some rules. Bank staff members who want to assist local charities can also step outside of legal and regulatory boundaries.
Recorded on May 23, 2024
APY and APR Accuracy (Bonus! Using the FFIEC Calculator on T
Mistakes happen. Even strong compliance programs can have a slip-up, and you may find your bank has wrongfully disclosed the Annual Percentage Rate (on a loan) or the Annual Percentage Yield (for a deposit product).
When your bank receives a claim that an ACH charge to a customer’s account was unauthorized, you have to respond correctly and your customer expects swift results.
Have you ever eaten at In-N-Out Burger? The menu is simply delicious… straightforward, plain, and uncomplicated. In fact, it is probably a bit like your loan product lineup.
Recorded on March 19, 2024
Managing Third-Party Claims for Funds and Information
The FDIC’s revised regulation on Advertisement of Membership, False Advertising, Misrepresentation of Insured Status, and Misuse of the FDIC’s Name or Logo becomes effective April 1, 2024, with a mandatory compliance date of January 1, 2025.
There are many ways to violate military lending rules and some lenders are actively doing this. One lender recently agreed to pay $225,000 because they were not providing the interest rate adjustments the SCRA requires.
Nearly 88 percent of Americans accessed their checking accounts using a smartphone or tablet in 2022, and more than half of that group mobile-deposited one or more checks in 2022.