I am confused. I have been reading different posts about Reg E. and I am confused about when a DC transaction occurs when it is covered under Reg. E and when it does not. I am not all that familiar with the Reg.
Also, if a customer calls our bank and tells them that a DC transaction has occured on their account that was not theirs, can we tell them that we require a signed form before we start processing? If so, when do our 10 days start?