Should've used a credit card, that's the moral of that story. "E" isn't concerned with satisfaction of the product or service, credit cards are. The bank may have an obligation to assist the customer in recovering funds, but I don't see the bank eating the loss.
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AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell