There are several resources that are available to you on BankersOnline and from other sources. Start with BOL's Banker Tools, Learning Connect, security and human resources forum threads. Post a request in one of the forums for sample policies and procedures from your peers and ask if a Security Officer who has already experienced such an event will talk with you in private. As your credit union's Security Officer, you have considerable responsibility for the safety of everyone who is lawfully on the institution's premises. So does your board of directors.
A note: We all have had friends, relatives and co-workers who have experienced acts of domestic violence. The generally-accepted statistic is that one in every four women in the nation will experience physical abuse from a relationship partner during her lifetime. Your institution is more likely to experience an act of domestic violence entering the workplace than you'll ever face in becoming a robbery victim. Check out these links for a wealth of free information that you can use to educate yourself and your employees:
First published on BankersOnline.com 8/6/12