Unfortunately, this is the way that next day P2P transfers work. The transfer was initiated on the 14th and sent on the 15th. After the transfer was sent, then they tried to pull the funds from the customers account which could not happen because the full amount of funds were not there. So now the vendor is investigating whether there is any type of fraud involved. We have since talked to our customer who stated that she did process the transfer, but then wanted to stop it. However, it was not stopped in time. So, we know it was our customer who initiated it. After talking with our eBranch manager, I think we will probably charge it back to the customer and close her account. She offered to write us a check to cover it but didn't want us to deposit the check until Friday. I have a bad feeling we will not be getting our money back.
I've questioned why we even offer next day P2P transfers if this is the process. I'm not sure why we would want to take such a risk. I will be bringing this up to my supervisor.
Thanks for your help.