Set the next payment due date into your servicing system so you don't report them as past due, capitalize the interest at the end of the deferment period and begin again.
By capitalize the interest, you mean add it in to the principal, correct? How do we handle that if the customer has maxed out the line already? Would that be covered in whatever deferral agreement we draw up?
Also, on a separate, but related, note: can we allow a customer to advance on a HELOC to make a payment (assuming they have available credit)? One credit person at my bank suggested that this would be easier than doing a deferral, but it feels squishy to me.