We had a customer who put 4 cash deposits in the night drop on 1/28. The teller ended up not running the transactions until much later in the day than normal, and only 1 of the deposits ended up going through on the night of 1/28.
On 1/29 the teller redid the deposits because she thought that they didn't actually get into the work.
Then on 2/1 we realized they were actually duplicated on the account on 1/29 (apparently the system just rolled the deposits the made on 1/28 and held them until 1/29).
So on our cash reports, 1 of the deposits shows on 1/28 and the other 3 show on 1/29. This is also how they are currently showing on the customer's account, but the Teller recon is still a little messed up so we are still working on that in steps.
How should we do this CTR??