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#2252006 - 04/07/21 09:41 PM Provisional Credit and Merchant Refund
TeamComply Offline
Platinum Poster
Joined: Aug 2016
Posts: 556
Bank gave provisional credit on dispute for three different transactions totaling $150. One merchant then issues refund for one charge in the amount of $100. Bank reversed provisional credit for the full amount, $150. Shouldn't we have only reversed provisional credit for $100 and made the other $50 of provisional credit final (based on the outcome of our investigation)?

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#2252016 - 04/08/21 11:53 AM Re: Provisional Credit and Merchant Refund TeamComply
rlcarey Offline
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rlcarey
Joined: Jul 2001
Posts: 84,333
Galveston, TX
Sounds like it - you only officially resolved $100 of the $150 dispute unless you denied the portion that made up the other $50.
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The opinions expressed here should not be construed to be those of my employer: PPDocs.com

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#2252022 - 04/08/21 01:32 PM Re: Provisional Credit and Merchant Refund rlcarey
TeamComply Offline
Platinum Poster
Joined: Aug 2016
Posts: 556
Thanks Randy, just wanted to be sure I was thinking through this correctly.

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