We just switched new account software and our new vendor's Check 21 Disclosure has a place for the customer sign. Does any other banks require that the customer sign this disclosure? Plus, why would they need to sign this disclosure, they don't sign any other disclosure?

Are you sure that it's not the expedited recredit request, not the disclosure, that requires the customer's signature?

We use deposit pro and it has a place to sign. This software is put out by Harland Financial Services

Anon 1 - It is the disclosure. It describes what a substitute check is, what the customers rights are in regards to substitute checks and how they make a claim.

Anon 2 - The software I am speaking of is Deposit Pro by HFS. Do you have your customers sign it?

Does anyone else out there require a signature on their Substitute Check Policy Disclosure?

Are you saying that a disclosure is required for each new account? I thought that if your bank only returned an image of the customer's paid checks in their periodic statement, no disclosure was required. We do provide lobby notices and "educational" materials and have an expedited re-crediting written procedure.

You only need to make "Check 21" disclosures for new accounts if the customer will receive actual paid checks with the periodic statement. If the customer gets only images (or only a statement with transaction activity), there is no Check 21 disclosure needed at account opening.