We have not had an exam since I assumed this position, although we have one scheduled shortly, so I can not comment on what the examiners are requesting.
I would like to comment though on verification and certification of the TINs. I performed an audit and was suprised to find that new accounts staff did not realize they needed to have verification and certification on TINs by the customer. This could be a high penalty situation per account. It took much time and research to clean up.
Point being, sometimes we take for granted that employees that have been in banking for a long period of time have been exposed to training that we personally may have received. This is not always the case.
Also, not only should the missing TIN report be reviewed, but also the TIN/CIF not matching report should be reviewed.
Opinions are mine and not my employer