We just went through an IT exam and the examiner left suggestions and recommendations for ATM policy and procedures. It included distribution and receipt of ATM applications, minimum standards (account open for ## days, in good standing, account balance, etc) to get an ATM card, procedures for hotcarding, procedures for issuing ATM cards, blank ATM cards under dual control, inventory of ATM cards, Reg E disclosures given before the first transaction, PIN selection by customer, card activation, procedures and controls for entering new accounts on ATM system, routine servicing of ATM machine (collecting deposits, transaction tapes, captured cards, replenishment of cash, reconciling of ATM transactions, etc), and ATM security. I am currently working on updating our ATM policy and procedures by using the above as a guideline. The audit program will follow following the items in the policy and procedures.
_________________________
Life is the willingness to be yourself and live in harmony with others. - Dr. Cherie Carter-Scott