I think that you need to learn to argue better Bonnie. The Examiner could be right, but you are the one that knows the customer. I would have argued this for a long way.
I don't know the exact situation, but filing a SAR is a judgemental thing once you get past the black and white issues. If you understand the black and white issues, I would not let an examiner cite me for a judgemental item, without a good fight.
In my advise to David I should have added "you should document to support your conclusion either way (file a SAR or not). If you don't file a SAR at this time, documentation will help if you need to file a SAR later, or if an examiner questions your decision."
[This message has been edited by David Dickinson (edited 12-11-2001).]