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#1524463 - 03/21/11 03:07 PM Creating a Teller Manual
lesterpester Offline
Joined: Apr 2010
Posts: 79
The Great State of Texas
We are creating a teller manual, but do not know where to begin. It's a little overwhelming... smile Can anyone point us in the right direction for getting started, or if there is some sort of template available (this would be wonderful!). Any advice and/or pointers are greatly appreciated. Thanks!

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#1524501 - 03/21/11 03:48 PM Re: Creating a Teller Manual lesterpester
Midwest Banker Offline
Gold Star
Joined: Nov 2004
Posts: 349
The first thing you need to do is identify what you want this manual to be; is it operational, training, customer service, informational, security?

Once you decide the format, you can decide what to put in the manual.

Some ideas:

Background on banking/money, information about checks, customer service, their workstation, bank regulations, fraud and security, processing of various items, etc...

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