We have recently hired some new tellers and are having more teller outages. We have never had issues like this with teller outages, therefore, the bank has not had a written policy on the issue (as far as disciplinary action, etc). We are wanting to put a written policy in place but aren't sure what to include and what we can include (legally). It was suggested to make the teller responsible for the shortage (meaning they would have to personally cover the shortage, possible out of their paycheck, for example), but one employee thought that might be illegal to do. Can anyone share with me their procedures on dealing with teller outages? Thanks.
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Life is the willingness to be yourself and live in harmony with others. - Dr. Cherie Carter-Scott