12/26/2021
How do banks manage entity documentation?
04/02/2017
Is there a faster way to onboard customers and their documents?
03/23/2009
Can someone please explain what “push” and “pull” mean in regards to e-banking?
03/09/2009
What regulation states the bank has to notify the customer if his or her debit card has possibly been compromised?
02/11/2008
What is the requirement for training employees on Information Technology - Use and Monitoring...including computer access, email do's and don'ts, etc?
10/02/2006
In the past, we sent mortgage loan closing documents to the title company via the internet. We stopped this practice because we feel that without having a secured e-mail line, and without encrypting the data, we would be in violation of GLB. Same with sending our Good Faith Estimates, or other disclosures. We stopped sending via e-mail to customers because of GLB issues. Are we correct in that it would be a violation of GLB to send non-public financial information electronically over a non-secure line?
09/25/2006
With the FFIEC guidelines related to multi-factor authentication, can you offer any information on the VRU/Telephone Banking platform? If banking clients access data via the telephone is the typical SSN/PIN/Account Number input enough to comply with the FFIEC?
09/04/2006
Does an isolated breach of customer information need to be reported to the regulator?
08/14/2006
In the past, we sent mortgage loan closing documents to the title company via the internet. We stopped this practice because we feel that without having a secured e-mail line, and without encrypting the data, we would be in violation of GLB. Same with sending our Good Faith Estimates, or other disclosures. We stopped sending via e-mail to customers because of GLB issues. Are we correct in that it would be a violation of GLB to send non-public financial information electronically over a non-secure line?
06/12/2006
What must be done if a tape containing loan customer information is lost in transit to the credit bureau? The tape is encrypted and contains minimal sensitive information.