A customer had a recurring monthly debit post via debit card transaction. The customer had an agreement with a finance company to debit the account monthly until the debt is paid in full. The customer passed away and the finance company debited the remaining amount owed per the agreement. The joint owner is disputing this debit because she was not a part of this agreement. Is this final debited amount owed back to the joint owner?
We have a member who was in the hospital with cancer when his or her debit card was stolen. He or she passed away a few days later, but the person who stole the card went on a two day shopping spree. There is a POD on the account, is it the POD that now needs to dispute these fraudulent transactions? The family knows they were fraudulent because the transactions took place out of state while the card holder was in the hospital.