Are we suppose to return ACHs that come in to a customer's account for a non-customer? We currently return ones that we become aware of before they hard post to the account but I didn't know if there is a Reg that governs it or if it's just bank policy.
When setting up businesses for online banking, ACH, and remote deposit capture, does the bank maintain control over users of the business or do they set up an administrator for the business for them to maintain?
What are the features of ebanking?
We have a customer who disputed a POS charge and the 90-day time frame has been completed with the completion letter already sent. The merchant has provided documents showing that the customer called to unenroll on a different date listed on their dispute letter. They did tell them it takes one business cycle for changes to be made, but hung up. Do we have any rights per Reg E as an institution to charge back the disputed charge to the customer so they will need to resolve it with that merchant directly if the dispute time frame is completed? Or do we take the loss since it is after the completion date when the charge is re-presented back to us?
If the bank decides to take a loss on an ACH item and gives the customer immediate credit, is the bank still required to wait 7 business days before notifying the customer of final credit?
In regards to ACH credit entries, is it okay to place a client's credit into a holding account if the original account was closed but the client also has other active and open accounts?
Does Section 4-403 of the UCC apply to ACH? I have read and read the NACHA Rule for this and Reg E. They both say that you may.
Regarding Final Remittance Transfer Rules, if we only have 9 outgoing international wires a year, are we required to provide a disclosure?
The new change to the EFTA about "Remittance Transfers" is this the same as wire transfers? What is the difference?
A customer has given permission at a gym for payment of her daughter's gym membership by ACH. The daughter is not on the account. Should this be allowed?