Is any part of ADA Website Compliance currently being enforced?
Between the potential for customer files and account trials to walk away and the possible introduction of viruses, I am curious as to what kinds flash drive controls (if any) are being implemented and/or if regulators have started questioning this.
Regarding automated telephone banking systems, customers can currently inquire (get account balance and info) by phone with their account number and last four digits of their SSN. If they want to transfer funds between their accounts, they must complete an application. My bank wants to give automatic access to transfers too. I'm concerned about Reg E issuing access device rules. Is calling the number and following the steps, "requesting" the access? We have new operations personnel who say all banks do this automatically. Other banks don't have customers fill out a form or call and talk to someone, it is all done through the automated phone system. Does this comply?
With the new opt in requirements for Reg E, if a customer opts in, does that eliminate the need to inform the card holder that his ATM transaction will overdraw his account?
Must a bank send the opt-in notice to all of its customers, or may it send it to particular categories of customers, for example, only those customers that have used overdraft service in the past?
Where can we find information about paying/returning debit card transactions? Would we have to find out from MasterCard? Management wants something in writing about why we have to pay those when a customer is already in the negative. They are worrying that we could pay something over our legal lending limit and then get in hot water with our regulators.
Can you please tell me what charters/policies are required to be disclosed on our website? Also, does our Whistle Blower Policy need to be included on our website?
I was wondering if anyone can shed some light on the internet gambling bill. I know that it was part of the Safe Port Act and comments were due by December 12, 2007. Have any final regulations been posted? Where do we stand from a compliance standpoint?
What should my bank have on file regarding service provider documentation? Some vendors send us tons of paper while others send nothing. What is practical and acceptable?
I've heard that IT examinations are much more rigorous these days. What are some general tips for surviving our next IT examination?