What should we look for when evaluating document tracking software?
Does it make sense to start by scanning files from our largest customers?
Is there anything in Reg E / Opt In that prevents it from being offered to bank employees?
I am having trouble finding software products that can track and send out notices for our Commercial loans for their yearly financials, taxes, rent rolls, etc. Any suggestions on a quick and easy solution?
Customer A has a $300,000 line of credit with a $200,000 balance that is secured by $300,000 in bank CDs. The bank is closed by FDIC. How does the FDIC consider the CDs securing a loan when figuring out insurance payouts? In this case, would the FDIC use the CDs to pay off the loan and pay the customer $50,000 in proceeds, or would they pay out $100,000 (net of CDs after the loan was paid off)?
We have set up a computer for customer use in some of our branches. Besides doing on-line banking, customers can apply for mortgage or equity loans. Must we provide a printer with this computer or is that optional?
As long as our system can support it, are we allowed to offer an opt-in (courtesy pay) on just debit transactions, but not ATM or PIN POS transactions? Our opt-in will be to a courtesy pay program which will allow the member's debit transaction to be authorized for up to $300 above their available limit. Can we set criteria to qualify for the courtesy pay, such as requiring the member to be current on all loans, be eighteen years of age or older, maintain a direct deposit of $100, bring negative balance current within a week, etc? Do we need to have a separate courtesy pay program for ATM/Debit transactions, or can we have one program, which covers all types of transactions, including checks, ACH, ATM, Debit, etc., as long as the member opts in for the courtesy pay for ATM/Debit transactions?
I know that if a customer loses his ATM card and has the PIN written on it we can’t hold that against him, but can we deny a claim if he loans the card to a family member for a one-time transaction and the family member goes overboard with multiple unauthorized transactions?
We currently have e-statements available for our e-banking customers and will be adding e-bills. Any e-banking customers that have e-statement and a loan account within their profile, will be converted to an e-bill for these loans. We will continue to send both the e-bill and the paper bill for a two to three month time period. There is no way to have these customers agree or accept a revised agreement without shutting off all e-statements and have them agree again, which is not a good option from a customer service perspective. Will we be OK if we send an email communication to all e-banking customers of the pending change and have a message printed on the loan bills alerting customers to the pending change? e-statement customers agreed to receive all disclosures and statements electronically when they initially signed up for e-statements.
Can you please tell me what charters/policies are required to be disclosed on our website? Also, does our Whistle Blower Policy need to be included on our website?