Is it possible to automatically clear exceptions as documents are scanned?
What types of documents can be scanned in using barcodes?
What are the best procedures and forms to use to resolve an EFT error?
What are the risks of linking owners and/or authorized signers to a single sign-on within the online banking application? In other words, if a customer is the owner of business #1 and an authorized signer on business #2, what are the risks to the bank if these accounts are both available using a single online banking sign on?
I am in the process of preparing training materials for Reg E and I reviewed the PowerPoint presentation that I found in the <a href="http://www.bankersonline.com/tools/tools.html#Regulatione">Reg E section of the BOL Tools</a>. It states that a "covered transaction" is one that is "initiated by check". Is this correct? I thought this was a non-covered transaction.
We provide provisional credit to our cardholders as required by Visa when they file a dispute. Are there any required letters that must be sent to the cardholder during the resolution process?
I would like to develop an Information Security Compliance Assurance Framework and program for my organization. Could you please suggest some reference sources for the same?
I need some clarification on a Reg E issue. If we give provisional credit for a dispute, but our bankcard department wants more information from the customer (for example: when they tried to contact merchant), if our dept does not get that information and they say they cannot proceed with an investigation, should I still make sure that the customer has his credit and charge it off to our bankcard dept?
We have a customer who we called about a debit card transaction this week. He has not looked at a statement since November 2005. After finally looking, he has a total of $25,000.00 unauthorized debit card transactions. How should we handle this?
How do financial institutions go about assessing their information security risk? I am looking for a detailed approach guide.