A wife is the secondary account holder to her husband on their account. She went online to make a transfer from savings and checking. The password was declined and she called to reset it. Can we allow her to reset the ebanking or does it have to be the husband?
Regarding automated telephone banking systems, customers can currently inquire (get account balance and info) by phone with their account number and last four digits of their SSN. If they want to transfer funds between their accounts, they must complete an application. My bank wants to give automatic access to transfers too. I'm concerned about Reg E issuing access device rules. Is calling the number and following the steps, "requesting" the access? We have new operations personnel who say all banks do this automatically. Other banks don't have customers fill out a form or call and talk to someone, it is all done through the automated phone system. Does this comply?
I recently heard about an FDIC rule regarding the use of social security numbers for logins and/or passwords to access accounts online. I have tried to find more information regarding this but have been unable to come up with anything.
For security purposes what minimum requirements should be set to establish an Internet home banking account relationship over the Internet, i.e. should we require the individual to input their account number, Social Security Number, date of birth, mothers maiden name, or what other info at a minimum, to establish the account? Is there any regulatory guidance on this?