Most Popular Technology Content
Address Changes Via Web Site
06/04/2001
We allow our customers to complete a change of address form in the secure area of our online banking site. Do we also need to have a signed change of address form in addition to the customer making the request to change their address from the secure (password required) section of our online banking site?
Due Diligence For Service Providers
06/04/2001
What do we need to do to satisfy the new due diligence requirements for service providers?
Email Retention
06/04/2001
Can you give us some guidance on what our policies should be regarding retention of email, both sent and received? We have some employees who never delete anything, with the result that their email boxes crash occasionally. Lots of emails are just one sentence long and don’t really mean much. How do you decide what to keep and what to delete? Do you recommend printing out emails for retention purposes? Are there programs that allow you to search emails across a network?
Federal Reserve Goes High Tech
05/21/2001
by Mary Beth Guard
Online Customer Service Tips
05/07/2001
Looking for online customer service tips.